Refund Policy

1. Overview

Linksy empowers content creators to set their own refund policies while maintaining buyer protection standards. This policy explains how creator-set refund windows work, when refunds are available, and how to request them.

Creator-Set Policies: Each creator on Linksy chooses their refund policy from three options:

• No Refunds: Content is final sale (non-refundable)
• 15-Day Window: Refund available within 15 days of purchase (minus processing fees)
• 30-Day Window: Refund available within 30 days of purchase (minus processing fees)

The creator's chosen policy is clearly displayed on the product page before purchase. Our system protects both buyers and sellers: buyers can get their money back within the stated window, but sellers are protected if their content has been accessed.

2. Refund Eligibility

2.1 Requirements for Refund Approval

Your refund request will be APPROVED if ALL of the following conditions are met:

2.2 Reasons for Refund Denial

Your refund request will be DENIED if:

3. Content Access & Refund Protection

3.1 How Content Access is Tracked

To protect sellers, we track whether you have accessed the content you purchased:

• You see a blurred preview of the content initially
• To access/download the content, you must click "Reveal & Download"
• Once you click this button, the content is marked as "accessed"
• This timestamp is recorded and cannot be undone
• After access, refunds are not available

3.2 Why We Track Access

This system protects sellers from refund abuse where buyers download content and then request refunds. Sellers have already earned the right to their payment once the content is accessed.

Think of it like buying an ebook and reading it - once you've read it, you've received the value, so refunds aren't available.

3.3 Important: Review Before Downloading

4. How to Request a Refund

4.1 Step-by-Step Process

4.2 Contact Information

4.3 Refund Request Reasons

When submitting a refund request, you may choose from these reasons:

• Changed my mind / no longer needed
• Content was not as described
• File size/format issue
• Content quality concerns
• Other (specify)

5. Refund Amount

5.1 What You Receive

When your refund request is approved, you receive a refund of the content price minus non-refundable processing fees:

5.2 Refund Amount Example

5.3 How It Works

• Linksy reviews and approves your refund request (typically 1-3 business days)
• The refund amount (purchase price minus fees) is returned to your payment method
• The seller's earnings are reversed
• Platform fee (7%) and Stripe processing fee (~2.9% + $0.30) are both retained — non-refundable
• After approval, funds appear in your account within 5-10 business days

5.4 Why Fees Are Non-Refundable

The platform fee covers the cost of hosting, payment processing, security, and facilitating your transaction. By completing a purchase, you agree to these terms as outlined in our Buyer Terms of Purchase.

6. Refund Processing Timeline

6.1 Processing Steps

6.2 Processing Speed

Total refund time is typically 2-5 business days. If you don't see the refund after 7 business days, contact us at [email protected] or your bank for assistance.

7. Chargebacks & Disputes

7.1 Don't File a Chargeback

If you need a refund, please use our refund request process instead of filing a chargeback with your bank. Chargebacks:

• Are more expensive and time-consuming for everyone
• Result in automatic refund denial
• May result in account termination
• Damage seller reputation unfairly

7.2 Chargeback Consequences

If you file a chargeback instead of using our refund process, your account may be permanently suspended and you will forfeit any remaining balance.

8. Special Situations

8.1 Defective or Corrupted Files

If you received corrupted, incomplete, or non-functional files, contact the creator first. If they don't respond, contact us at [email protected] with evidence. We may:

• Contact the creator for replacement files
• Process a refund regardless of the refund window or content access
• Issue a credit for future purchases

8.2 Fraudulent Purchases

If someone purchased content with your payment method without authorization, contact us immediately with proof. We will investigate and process a refund.

8.3 Account Compromise

If your account was compromised and unauthorized purchases were made, contact us with details. We will help recover your account and process appropriate refunds.

9. Creator Refund Responsibilities

9.1 Setting Your Refund Policy

• No Refunds: Best for courses, coaching, or premium content where value is immediately accessible
• 15-Day Window: Standard buyer protection - recommended for most digital products (default)
• 30-Day Window: Extended buyer confidence - ideal for high-ticket items or building customer trust

9.2 How Refunds Are Handled

• Buyers contact Linksy support — not you — to request refunds
• Our team verifies eligibility against your policy and the content access status
• Approved refunds are deducted from your pending balance
• You will be notified by email when a refund is processed on your content
• Remember: Buyers who accessed content are automatically ineligible for a refund

9.3 Content Quality Responsibility

• Is accurately described in the listing
• Matches the preview shown to buyers
• Works properly and is not corrupted
• Provides the value promised

Note: Linksy reserves the right to override "No Refunds" policies in cases of defective content, fraudulent listings, or creator abandonment.

10. Changes to Refund Policy

We may update this refund policy at any time. Material changes will be communicated via email. Your continued use of Linksy signifies acceptance of changes.

If a refund request is pending when policy changes occur, the previous policy applies to that request.

11. Contact & Support